Transcript: Not Just A Number

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Client

My husband I were going shopping and the person that was driving, the other car, made a u-turn and hit the passenger side of our vehicle. I tried to brace myself with my arm and my right leg. It was what they consider a “low velocity impact”.

After the accident, I started to feel a lot of pain in my lower back and extending into my right leg. It was pain that was developing and it was getting worse than getting better and it was slowly now moving towards the upper portion of my body. So I felt that there was more to this pain than what somebody would consider a normal pain that you would get from a low velocity impact.

I didn’t have much interaction with ICBC at all. I had one call where they tried to make a settlement with me and at that point I had told ICBC that I was having a lot of issues and I was seeing some specialists and they basically told me that, you know, you go ahead and continue seeing your doctors and we will touch base with you again in a year’s time.

When the year’s time was up, they came back with another settlement and they just called me and, you know, said this is what we have to offer you and at that point my symptoms had really developed and it came to the point where I was not able to manage work and I decided I needed some legal help.

I had known this lawyer from previous and my case was taken over and I felt that the representation that I was getting from the legal side was not helping me. It was more like you are another number, let’s move on, you know, let’s close your file and move on.

Because it was a chronic pain condition and it wasn’t being proved by my blood work it was very hard for her to even take this to ICBC. It probably would have involved a lot of work. So the indication from her was that you should go back to work because we can’t prove chronic pain. At that point I was like very frustrated and needed to find some kind of help and that’s when I met Don.

Don Renaud

Chanan’s situation was like so many people who get referred to us that she was not being treated like an individual, so we needed to sit down and really unpack her personal situation so we could go about helping her. Chanan’s injuries were significantly misunderstood. In the end we were able to put together her medical condition in such a way that it was understandable and we were able to resolve the case, pretty much at the courthouse steps, but we did resolve the case favourably for her. It’s very gratifying to be able to improve somebody’s life after she had suffered so significantly for so many years.

Client

With Don my interaction was not just a matter of dealing with ICBC. It was more to help me in the direction of finding a diagnosis of what was wrong with me. It was more like trying to help me get my lifestyle back again.

Don Renaud

Something people don’t understand is that ICBC is adverse in interests to the individual. ICBC is a large, complex bureaucracy and they are not in the business of treating people as individuals. They couldn’t function if they did. So everyone who has been injured in a motor vehicle collision should be consulting with a lawyer to determine what the circumstance are and what the law is.

People come in and their life has been turned upside down because of some significant injury and we are able to get compensation for them that gets their life right-sided and their able to get on with their life in a happier and more effective way.

 

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